Why Should You Buy Live Chat Software For Your Website?

9/9/2013

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Getting live chat support for your website is a necessary step. Your website is going to be incomplete without it, especially if you rely on your website to make money. Every company deserves to have the best fighting chance to maintain their traffic and retain their clients. Unfortunately, if the company does not give the right customer services to their clients then they are going to lose both their clients and their traffic. This is the reason why almost every online company has consorted with the live chat support.

Live support can be easily gained through live chat software. The chat software will allow you to maintain a healthy and long-lasting relationship with your clients through the internet. With the help of this software, your client will get instant reaction from you and get their queries resolved easily. They will not have to wait for your response via email or wait on the telephone line for a long time. They will get instant reaction and customers appreciate that. Even if they do not buy anything from you but they will definitely say good words for you.

With the best live chat software, you will get many extra benefits. For example, you can get added services like Live support training for your employees with the purchase of any such software. These types of software companies are always ready to serve their clients in the best possible way. The companies that make best software will keep in touch with you consistently and make sure that you are happy with their performance.

This is done in order to keep you happy and if you are not impressed with their services then they will try their level best to make it up to you. Who does that now? Apparently the companies that have been in the live chat business for a good number of years, so, why don’t you try them out and see what they are capable of?
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LinkedIn Ads Bolsters the Need of Chat Support Software

6/27/2013

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LinkedIn celebrated its 10th anniversary not too long ago. There are now over 200 million professionals that use it for networking and employment opportunities. Although, the site generates more than $300 million in revenue each quarter, it didn’t have such a stellar beginning. Let’s go back to 2003 where Reed Hoffman launched LinkedIn in his living room. He asked his friends and colleagues to join the site. Initially, as few as 20 people signed up but by the end of the first month, there were 4,500 members in the network! LinkedIn grew itself by introducing job listings and tiered subscriptions. By going from a relatively static page to a dynamic website, LinkedIn is proof that any e-business can increase its revenue streams.

From Oh! To Wow!

Customers with deep-pockets overlook static websites with some basic information. They prefer to buy from online stores that create an amazing customer experience. An amazing customer experience starts by having the right look-and-feel. In real life, we dress up when we want to impress our significant other. Business websites can get it right by using live chat support software. Offered by WG Live Chat Software, the online CRM application transforms static websites into one which is dynamic and user-friendly. When users enter your website, they notice a chat box which automatically appears on the screen. The chat box displays a text-based greeting message and the logo/theme colors of your company.

Eliminate the Noise

What does LinkedIn have to do with live chat support software? Industry experts believe it will be the best interest of small business owners to advertise on social media. Promoted ads on tools like Facebook, Twitter, and LinkedIn help get content noticed by niche customers a whole lot quicker. Although, Facebook promoted posts and Twitter promoted tweets are commonly used, a growing number of e-businesses use LinkedIn ads to promote their content. Dan Slagen, SVP of Marketing at Nanigans, explains “There’s a lot of distraction on other social networks. People are there for reasons besides improving their businesses, or networking with other professionals. There’s no clutter on LinkedIn – members are there to do business.”  

Write Strong Ads

According to LinkedIn, ads should highlight special offers, free trials or demos and include compelling call-to-action phrases. By using Try, Download, Request a Quote, or Sign Up, target audience will be prompted to click on the URL to your business website. Upon arrival, customer service representatives (CSRs) greet them and ask how they can be of service. Although, there is no compulsion to reply, many visitors start a one-on-one conversation within minutes. Research shows many appreciate the efforts of companies that strive to create a satisfying customer experience. Support chat software enables users to send instant messages that indicate what they need help with. All they have to do click on the chat button!

Enhance User Experience

Unlike social networks that compels users to wait for a response, live chat representatives give meaningful responses in real-time. Support chat software has a built-in web analytic feature which shows referral URL source and site usage. By looking at the referral source, operators get a clear idea of what users are looking to do on your website. They can resolve common search queries that relate to call-to-action phrases as well as go over company policies. Operators proffer customer support around the clock and in various languages including English, Spanish, German, and Arabic.
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