 Being connected to digital world provides myriad opportunities to online customers. Willingly or unwillingly, they come across various websites while searching their desired products online. However, only those are selected, which have already made a name in the market or which offer something enticing like live chat software. The presence of live chat window itself is the biggest trigger bringing and engaging visitors on a website.
Following are the ways through which live chat triggers website visitors.
Gain Visitors’ Attention through Proactive Chat Greetings
Proactive chat greetings prevent a customer from leaving a site. Usually, your chat support agents proactively greet visitors, the moment they land on your website. These greetings break idle or robotic look of your website, by making your browsers feel that there is someone real present, who could be easily approached when needed.
Seamless Text-Based Conversation Triggers Your Visitors to explore you more
Just sending an initial chat greeting is not enough to keep customers on your website for long time; rather, you need to go an extra-mile to keep them adhered to you. By incorporating live chat software on your website, you can enable your customer service agents to conduct seamless text-based conversations with your website visitors. Moreover, the continuous chat also enables visitors to get all their queries and concerns resolved at the spot.
 Right Assistance at Right time Encourages Customers to Complete their Journeys on your Website
By using the traffic-monitoring feature of live chat, your CSRs can easily observe and analyze visitors’ activities on the website. Noticing the time duration spent on every page and comparing it, the support chat agents can get to know where a visitor is stuck and needs help. When a particular browser spends more time on one page of a website, your live chat agent can approach him proactively and can provide assistance. Thus, right assistance at right time encourages a visitor to continue his journey on your website. This even entices visitors to revisit your website in future.
24/7 Availability Enables Visitors Customers to Catch You Anytime
By integrating chat support software on your website, you allow your website visitors to catch you anytime they feel free. Thus, your maximized availability keeps you in-front of your visitors’ eyes round the clock.
Live chat on an e-commerce website attracts visitors in a number of ways. Its presence makes your website more lively and useful.
 The trends of the change with the change in the seasons! As the holiday season is approaching fast, the clients are expecting something new from their live chat software. The clients are very particular about what they want and if the software is right, the companies can actually make the right changes in their software to appease them.
 Christmas and New Year is just two months away. It means that you will have to make some changes in your live chat service and software to keep your clients interested in your products and services. This time of the year is very crucial for the companies, as this is the time when they can easily make a name for themselves, reach new heights and even increase their brand power. However, for that, you will have to engage the interest of your clients, keep the fascination and give them what they want.
This time of the year is the best for such strategies because you have an opportunity to experiment and get away with it if your experiment failed. Live chat software has the power to hold the interest of your clients at the right time. If you customize your software in the right way, you can actually gain a lot from it. You have plenty of options and plenty of opportunities to do it right.
But what are you supposed to do with it? What is your client expecting from your live chat software?
 Customization Is Most Important:
The first thing the client expects is the look of your chat software. As this is the festive season, the client expects you to make some changes to the appearance of the chat software. Incidentally, you will have to customize your software twice, once during the Christmas time and once during the New Year Time. The good thing about this is strategy is that you have a lot room for experimentation and creativity.
For the time of Christmas, you can use bright Christmas colors like red, white, green as your main solid color and then use other animation to attract the client’s attention. You can place a snowman at the side of the chat window or even have a Santa sitting on top of the window. Or you could have snow falling all over the chat screen to out a smile on the client’s face.
During the New Year time, you can use fire crackers as an animation on the background of the chat window or place the usual New Year decoration around the window.
Change Your Canned Messages:
To complete the festive look of the chat software, you will have to change the canned messages that you use regularly. The best live chat software is the one, which will have different canned messages. Obviously, you cannot use the same old messages; it will leave a bad impression on your clients. Canned messages are actually preinstalled messages that can be used as greetings, for frequently asked questions etc. You will just have make a few changes, like adding “Happy Christmas” or “Happy New Year” and honestly that will be it.
 Making your visitors’ experience a memorable one is the way through which you can increase your website’s worth and popularity. You can give meaning to your visitors’ journey on your website by creating an enhanced online user experience. A visitor’s journey on your website becomes useless when he finds nothing to appeal him and consequently he leaves within few minutes. With such a boring experience, the visitor would never like to revisit your website in future.
How can you make your visitor’s arrival a more useful experience? You need to come out of your static look and make your websites more interactive as well as interesting. Moreover, giving a lively look to your website, you can make your visitor feel that his entry on your website is noticed. This is only possible when you implement live chat software on your e-commerce website. The presence of live chat button on your e-commerce website indicates that the real support persons are present to welcome every coming visitor. Additionally, proactive chat invitations from live support personal also make the visitors feel that there is someone real present who cares for them and is ready to guide them throughout their journey on your website.
 Proactive chat invitations are not just sent on the arrival of visitors; rather the support persons send proactive chat greetings wherever they find their visitors stuck on their website. Actually, the real –time tracking feature of live chat enables chat personal to track visitors’ locations and activities on their website.
None of the customers are put on long waiting queues because a single chat operator can provide assistance to multiple visitors efficiently. Live chat conversation is similar to instant messaging so visitors get immediate answers of their questions. Noticing the geographical location of each website visitor, the live chat agents help customers in the language they could easily speak and understand. Providing such personalized and real time assistance, the live operators entice visitors to complete a purchase process on their website. Additionally a positive user experience also compels your visitors to revisit your website to repeat purchase with you.
On the short note, best live chat software provides you all to create a user experience full of meaning.
 Getting live chat support for your website is a necessary step. Your website is going to be incomplete without it, especially if you rely on your website to make money. Every company deserves to have the best fighting chance to maintain their traffic and retain their clients. Unfortunately, if the company does not give the right customer services to their clients then they are going to lose both their clients and their traffic. This is the reason why almost every online company has consorted with the live chat support.
Live support can be easily gained through live chat software. The chat software will allow you to maintain a healthy and long-lasting relationship with your clients through the internet. With the help of this software, your client will get instant reaction from you and get their queries resolved easily. They will not have to wait for your response via email or wait on the telephone line for a long time. They will get instant reaction and customers appreciate that. Even if they do not buy anything from you but they will definitely say good words for you.
With the best live chat software, you will get many extra benefits. For example, you can get added services like Live support training for your employees with the purchase of any such software. These types of software companies are always ready to serve their clients in the best possible way. The companies that make best software will keep in touch with you consistently and make sure that you are happy with their performance.
This is done in order to keep you happy and if you are not impressed with their services then they will try their level best to make it up to you. Who does that now? Apparently the companies that have been in the live chat business for a good number of years, so, why don’t you try them out and see what they are capable of?
 Providing customer-friendly online services, the retailers can increase their online clientele. What types of services are thought to be customer-friendly? Online businesses and organizations which keep their customer at the top are thought to provide customer-friendly online services. Giving more value to their online customers, vendors provide the services with maximum convenience. Other than increasing clients’ satisfaction, the customer-centric services develop buyer’s trust and loyalty in your products and online services. To deliver customer-oriented services, you first need to understand your clients’ needs, issues, complaints as well as demands. The next step is to look for the means through which you could deliver what your customers actually need.
Foremost thing for which a customer appreciates the online service of a particular business is ‘the availability of easy and convenient contact center’. Customers prefer online businesses where they can develop a quick and easy contact with the sales persons. Running an online business, the only options you find to contact your customers are; email and hotlines. Are these means effective enough to let you establish one-on-one contact with your customers? Certainly not! Sending personalized emails to every customer is not feasible and easy. Usually, responses through emails take a day or two; whereas contacting every customer through phone is quite expensive. Here is where you need to implement best live chat software on your e-commerce website.
 Incorporating this web-based chat application, you can develop an instant one-on-one contact with your worldwide customers just in a matter of seconds. Additionally, the presence of chat box window also encourages customers to start a reactive chat with you when needed. Benefiting from the multitasking feature of live chat, a single chat rep can carry out text conversation with more than three customers simultaneously. This way, none of the customers has to wait long for getting assistance on any issue. Getting quick assistance increases customers’ satisfaction with your services.
Engaged in seamless conversation with live chat agents, the online customers get complete, meaningful and quick assistance. Getting enhanced and personalized online services through live support software, the customers become loyal to your brand.
 Gone are the days when making an online purchase was a complex task for customers. Before the introduction of best live chat software, an online client used to wait long for email support come through his inbox or he needed to wait long on the customer support hotline listening to elevator music. The experience of online purchasing remained not up to par when customers did not get the desired assistance even after waiting long for emails and telephonic help. Thus, delivering a disappointing customer experience through these torn out means of communications, retailers failed to convert their potential clients into legitimate buyers.
However, arrival of live chat support software changed the whole online customer service scenario. Having this web-based chat application implemented on their websites, your chat reps can develop a quick contact with your visitors through a chat box pop up window. Your online chat personnel can even provide on-the-spot answers to their customers. Carrying out a seamless one-to-one chat conversation, the live chat agents resolve all the queries of their customers by providing them relevant assistance. Unlike a telephonic assistance where a single sales person deals with single customer at a time while putting others on long waiting queues, a chat rep provide assistance to more than three customers simultaneously. This way, enhancing the productivity of live chat operators, best live chat software cuts down the cost of hiring a big working staff.
Another remarkable feature which gives online support an edge over email and telephonic response is its “real-time monitoring” function. Using this feature, your live chat operators can keep a track of your visitors’ activities on your website. They can know where a particular customer has come from; how much time has he spent on your website and what region does he belongs to.
Thus, collecting useful data, the retailers cannot only remain aware of their customers’ activities preferences, likes and dislikes; but they can also provide them with more personalized, real-time and quick assistance.
It is justified to say that live chat software has taken over the online market by duly replacing the emails and telephonic assistance. Improving the online customer experience, it has given a boost to online sales purchase process.
No matter, which business niche you deal in; one thing is equally important that is to get loyal customers, who can make repeat purchases from your business. Entrepreneurs cover an extra mile and incorporate every business strategy in order to win customers’ loyalty. However, an easier way to build customer loyalty is to let them feel important. Major question arises here that how do you know what your customers want in order to feel important, as each individual customer is different? The best way to know their opinion is to connect with them through live chat software and let them feel their value and worth for your business. Know Your Customers
To call someone from his/her name is itself a one big thing to let others know how important they are. If your web representatives regularly meet some customers, then instruct them to learn and memorize their name. And every time, customers will return to your business or open chat support software to get answer to their queries, they must be greeted by name as it will make them feel royal and a valuable asset for your business.
Treat Customers in the Best Way
Customers always want to know they are valuable part of your business. And every customer is a lifeline for your business and he must feel the same at every interaction he make with your web representative. Not a single customer should feel like that he is an interruption for your business functioning. Give complete attention to your customer and let him feel that knowing his need is the most important task of your business at the very moment.
Resolve Queries Immediately
Most of the times customers click on live chat software option because they usually have some issues and want their queries to be resolved immediately. Nothing makes a customer feel valued and important than when you do everything to solve their problem. Try to find an immediate solution for your customer query and avoid saying, “I will see what I can do for you” and get back to him at a later date.
Be Proactive
Making customers feel important also means to anticipate your customers’ needs. This can be achieved by seeing the browsing history of your customers at your website. Most of the live chat support software has this feature. Understand your customers’ needs and take immediate steps to meet their needs. In short, think one step ahead than your customers and make them satisfied customers.
Remember, valued and satisfied customers are loyal customers. Make every effort to let them feel important and eventually, they will be your loyal customers.
 I don’t want to pound the alarm but online business leaders should be worried. Everyone knows that alternative websites are only a few mouse clicks away. E-retailers have a short window of time to hook website visitors. Just how short? 20 seconds? 10 seconds? You’re not even close! It’s almost embarrassing to say this but according to Brain Statistics, the average attention span is 8 seconds. What can you possibly do in 8 seconds to grab their attention? You can use chat support software or listen to industry experts that advise e-retailers to only make sure their business page loads as quickly as possible. Studies show that 32% of browsers start abandoning slow websites between one to five seconds. A one second delay in page load time has astronomical consequences. It can result in 7% lost conversions, 11% fewer page views, and 16% decreased customer satisfaction.
Whet their appetite
There is no denying that fact that no one likes to wait. Make someone wait long enough and they will go elsewhere. It is an absolute necessity to have faster loading time. However, improving the speed will only get you so far. Customers want to see what you are made of. Patrick Wood, director of AM Ventures, expresses the need to have a good homepage copy. It should make an impact and entice readers to go beyond the homepage. It’s not enough to suck them in. You should use live chat software to ensure visitors will have a meaningful user experience. Wood explains, “Users land on a site with a specific intent: either to purchase something or to explore a solution. Think about what you want customers to take away from an experience with your brand, not just the nuts and bolts description of what you do.”
Affect their Purchase Decision
WG Live Chat Software is behind the innovative business solution. E-retailers from across a range of industries have seen the wonders that take place when they use chat support software. Easily installed, the web-based tool appears as a customizable chat API window and click-to-chat button on your website. It connects website visitors to professional human chat operators that are available around the clock to live chat. Live chat software appoints customer service representatives (CSRs) from around the world to interact with visitors and provide them instantaneous answers to their hard-hitting questions. CSRs can enhance the user experience by providing information in English, German, French, Spanish and Arabic. This enables browsers to resolve problems in a language they feel the most comfortable interacting in.
What techniques do you use to hook your customers? Share below!
 When the traditional retail has taken a great leap forward and became online, customer support was the major lacking factor in this change. The original idea in the world "self-help" in e-commerce, customers will not need to communicate with retailers support proved wrong. The demand for customer support online is increasing day by day, sees the cost - to maintain 800 numbers that appear on almost all websites retail which require an increase the total cost of ownership your online business.
Despite of advancements customer support is back to the age of the phone, which makes this process slow and cumbersome for online customers, who are looking for a quick shop. Instead of going a step forward, retail and online purchase is declining. Thus live chat software is the best solution to this problem. This means instant support through live chat can solve most of the problems through one to one communication. With enough training, live operators on a website can even address issues of a high level of difficulty, thereby providing excellent customer care. Provision of support through online help desk reduces total cost of ownership and saves time by removing telephonic and fax system.
With our fully customizable training for live agents can be trained to provide online technical support and you can cover as many areas that you desire. In addition to this multilingual feature allows you to deal in any country of world. Focusing on some tips can result in incredible customer service model. Some of these tips include:
- Be polite and cheerful, to make customer feel good.
- Focus on solving issue and don’t go off the topic too much
- Don’t lie and keep the promise to avoid any future disappointments.
- Leave you attitude on door and be calm during conversation.
- Must have complete information of your services, offers and deals.
Live chat service is becoming an important requirement for online retail, as more users are turning to live operators due to fast and reliable solutions. Thus using live chat software can prevent slow service and develops customer’s trust in your product.
 The only purpose to take your business online is certainly to get more customers therefore, entrepreneurs get ready to spend a lot of money and hire professional marketers and SEOs (Search Engine Optimizer) to increase the popularity and the number of visitors, respectively. Marketers and SEOs make a lot of effort to get visitors to any website but a question arises here for an entrepreneur that what are you doing to retain the visitors and convert them to the customers? However, the truth is that most of the entrepreneurs do nothing to retain visitors. It is because they fail to deliver what their customers actually demand in form of products or services.
Remember, you can make the most of it by maintaining good communication with your prospects. One of the simplest ways to get your customers’ attention and to get engage with them is by installing live chat software. In fact, this is the easiest way to get this thing done.
Easy to Use: The most used methods that most of the online entrepreneurs utilize are email marketing and online newsletters to send their personalized messages to prospects and existing customers. However, live support chat software is an easy to use and an instant communication tool to get in touch with your customers so it is the most important tool for online businesses nowadays.
 The Most Important Business Tool: According to many marketers, live chat software is very important business tool to entice many visitors to get and stay on your website. However, not all of them will stay there until you do not provide them a reason to stay there. Certainly, your offers should be impressive and hard to miss. At the same time, if you have a live chat option, you are giving another reason to the customers to stay on your website as it is a mode through which they can immediately get answers of their queries and without any hassle. If you delay in answering queries of your customers, you can lose your customers against any other website.
Analyzing Tool: Live support chat software is the best analyzing tool through which online entrepreneurs can use to analyze the browsing patterns of online visitors and on basis of this analysis, they can make website more effective and easy to browse. For instance, you can understand what your customers are exactly looking for and what are their major issues, when they come on chat. You can also find out their activity level and the pages, they visit the most and your business offers they want the most. All this data will help you enable to upgrade your website, customize your offers and services so that you can entice visitors to stay on your website and it will eventually increase the chances of buying your products or services.
In order to get great results, make sure you get the best live chat software. Though free versions of several live chat software are also available online nowadays yet you must buy this software from a reliable company.
|
RSS Feed