No matter, which business niche you deal in; one thing is equally important that is to get loyal customers, who can make repeat purchases from your business. Entrepreneurs cover an extra mile and incorporate every business strategy in order to win customers’ loyalty. However, an easier way to build customer loyalty is to let them feel important. Major question arises here that how do you know what your customers want in order to feel important, as each individual customer is different? The best way to know their opinion is to connect with them through live chat software and let them feel their value and worth for your business. Know Your Customers
To call someone from his/her name is itself a one big thing to let others know how important they are. If your web representatives regularly meet some customers, then instruct them to learn and memorize their name. And every time, customers will return to your business or open chat support software to get answer to their queries, they must be greeted by name as it will make them feel royal and a valuable asset for your business.
Treat Customers in the Best Way
Customers always want to know they are valuable part of your business. And every customer is a lifeline for your business and he must feel the same at every interaction he make with your web representative. Not a single customer should feel like that he is an interruption for your business functioning. Give complete attention to your customer and let him feel that knowing his need is the most important task of your business at the very moment.
Resolve Queries Immediately
Most of the times customers click on live chat software option because they usually have some issues and want their queries to be resolved immediately. Nothing makes a customer feel valued and important than when you do everything to solve their problem. Try to find an immediate solution for your customer query and avoid saying, “I will see what I can do for you” and get back to him at a later date.
Be Proactive
Making customers feel important also means to anticipate your customers’ needs. This can be achieved by seeing the browsing history of your customers at your website. Most of the live chat support software has this feature. Understand your customers’ needs and take immediate steps to meet their needs. In short, think one step ahead than your customers and make them satisfied customers.
Remember, valued and satisfied customers are loyal customers. Make every effort to let them feel important and eventually, they will be your loyal customers.
 In a few short weeks, Americans everywhere will wish their dad “Happy Father’s Day!’ This national holiday falls on June 16th of this year. According to information graphic, “Everything You Ever Wanted to Know about Father’s Day”, this holiday is relatively a modern one. It originated in 1910 but was signed into law by President Richard Nixon in 1972. Retailers of all types (traditional and non-traditional) are looking forward to make good sales this year. It is expected that the total Father’s Day spending will $11.1 billion. Customers are expected to pay on average $106.49. This figure has increased from last year where most shoppers spent $94.32. Are you prepared to fulfill your buyers’ gift demands? You can be by using live support chat software on your website.
Find the Perfect Gift
There are 70.1 million fathers across the nation. Each one is looking forward to opening sentimental gifts their children bought them. Most customers are wondering what they will get dad this year. The information graphic reports $2.1 billion will be spent upon experiential gifts such as golfing, heading to the movies, and eating out. Shoppers will spend $1.4 billion for gift cards, clothing, home improvement, gardening tools, and appliances. Other gift items include electronics, sporting goods, automotive accessories, books or CDs. Customers can purchase these items either from traditional retail outlets (i.e. specialty, discount, department stores) or they can buy them online. It is expected that 22.1% will buy online. E-retailers that sell these gift items should have live support chat software ready by the time this holiday approaches.
Online Shopping Made Easy
Customers that have a vague idea of what to gift their Father may shop online. Exploring the virtual marketplace is a lot easier to do so than to visit every store in the area. You can help customers find the ideal present within minutes in your online store with best live chat software.
Makes Customers’ Lives Easier
- Best live chat software is easily installed and works around the clock.
- Multilingual live chat representatives are appointed on your behalf to engage customers in a meaningful discussion.
- Interaction starts as soon as someone enters your store.
- A greeting text-based message is sent to establish rapport. It is then followed by a proactive chat invitation.
- Chat operators want to know what customers are looking for. They can navigate them around the website to help them find it.
- They actively listen to inquiries, suggestions and complaints and respond in an intelligent manner.
What will you do to make Father’s Day celebrations better for your customers?
 I don’t want to pound the alarm but online business leaders should be worried. Everyone knows that alternative websites are only a few mouse clicks away. E-retailers have a short window of time to hook website visitors. Just how short? 20 seconds? 10 seconds? You’re not even close! It’s almost embarrassing to say this but according to Brain Statistics, the average attention span is 8 seconds. What can you possibly do in 8 seconds to grab their attention? You can use chat support software or listen to industry experts that advise e-retailers to only make sure their business page loads as quickly as possible. Studies show that 32% of browsers start abandoning slow websites between one to five seconds. A one second delay in page load time has astronomical consequences. It can result in 7% lost conversions, 11% fewer page views, and 16% decreased customer satisfaction.
Whet their appetite
There is no denying that fact that no one likes to wait. Make someone wait long enough and they will go elsewhere. It is an absolute necessity to have faster loading time. However, improving the speed will only get you so far. Customers want to see what you are made of. Patrick Wood, director of AM Ventures, expresses the need to have a good homepage copy. It should make an impact and entice readers to go beyond the homepage. It’s not enough to suck them in. You should use live chat software to ensure visitors will have a meaningful user experience. Wood explains, “Users land on a site with a specific intent: either to purchase something or to explore a solution. Think about what you want customers to take away from an experience with your brand, not just the nuts and bolts description of what you do.”
Affect their Purchase Decision
WG Live Chat Software is behind the innovative business solution. E-retailers from across a range of industries have seen the wonders that take place when they use chat support software. Easily installed, the web-based tool appears as a customizable chat API window and click-to-chat button on your website. It connects website visitors to professional human chat operators that are available around the clock to live chat. Live chat software appoints customer service representatives (CSRs) from around the world to interact with visitors and provide them instantaneous answers to their hard-hitting questions. CSRs can enhance the user experience by providing information in English, German, French, Spanish and Arabic. This enables browsers to resolve problems in a language they feel the most comfortable interacting in.
What techniques do you use to hook your customers? Share below!
 When the traditional retail has taken a great leap forward and became online, customer support was the major lacking factor in this change. The original idea in the world "self-help" in e-commerce, customers will not need to communicate with retailers support proved wrong. The demand for customer support online is increasing day by day, sees the cost - to maintain 800 numbers that appear on almost all websites retail which require an increase the total cost of ownership your online business.
Despite of advancements customer support is back to the age of the phone, which makes this process slow and cumbersome for online customers, who are looking for a quick shop. Instead of going a step forward, retail and online purchase is declining. Thus live chat software is the best solution to this problem. This means instant support through live chat can solve most of the problems through one to one communication. With enough training, live operators on a website can even address issues of a high level of difficulty, thereby providing excellent customer care. Provision of support through online help desk reduces total cost of ownership and saves time by removing telephonic and fax system.
With our fully customizable training for live agents can be trained to provide online technical support and you can cover as many areas that you desire. In addition to this multilingual feature allows you to deal in any country of world. Focusing on some tips can result in incredible customer service model. Some of these tips include:
- Be polite and cheerful, to make customer feel good.
- Focus on solving issue and don’t go off the topic too much
- Don’t lie and keep the promise to avoid any future disappointments.
- Leave you attitude on door and be calm during conversation.
- Must have complete information of your services, offers and deals.
Live chat service is becoming an important requirement for online retail, as more users are turning to live operators due to fast and reliable solutions. Thus using live chat software can prevent slow service and develops customer’s trust in your product.
 The only purpose to take your business online is certainly to get more customers therefore, entrepreneurs get ready to spend a lot of money and hire professional marketers and SEOs (Search Engine Optimizer) to increase the popularity and the number of visitors, respectively. Marketers and SEOs make a lot of effort to get visitors to any website but a question arises here for an entrepreneur that what are you doing to retain the visitors and convert them to the customers? However, the truth is that most of the entrepreneurs do nothing to retain visitors. It is because they fail to deliver what their customers actually demand in form of products or services.
Remember, you can make the most of it by maintaining good communication with your prospects. One of the simplest ways to get your customers’ attention and to get engage with them is by installing live chat software. In fact, this is the easiest way to get this thing done.
Easy to Use: The most used methods that most of the online entrepreneurs utilize are email marketing and online newsletters to send their personalized messages to prospects and existing customers. However, live support chat software is an easy to use and an instant communication tool to get in touch with your customers so it is the most important tool for online businesses nowadays.
 The Most Important Business Tool: According to many marketers, live chat software is very important business tool to entice many visitors to get and stay on your website. However, not all of them will stay there until you do not provide them a reason to stay there. Certainly, your offers should be impressive and hard to miss. At the same time, if you have a live chat option, you are giving another reason to the customers to stay on your website as it is a mode through which they can immediately get answers of their queries and without any hassle. If you delay in answering queries of your customers, you can lose your customers against any other website.
Analyzing Tool: Live support chat software is the best analyzing tool through which online entrepreneurs can use to analyze the browsing patterns of online visitors and on basis of this analysis, they can make website more effective and easy to browse. For instance, you can understand what your customers are exactly looking for and what are their major issues, when they come on chat. You can also find out their activity level and the pages, they visit the most and your business offers they want the most. All this data will help you enable to upgrade your website, customize your offers and services so that you can entice visitors to stay on your website and it will eventually increase the chances of buying your products or services.
In order to get great results, make sure you get the best live chat software. Though free versions of several live chat software are also available online nowadays yet you must buy this software from a reliable company.
 How do you acquire new customers? Customers have more than one way of discovering your business. They can walk into your store when they are in the neighborhood or they can come online. The internet enables them to search for your website in many ways. Prospective buyers can search your store name in a social media network or they can look for you in a search engine. You can help customers discover your e-commerce website by using pay-per-click (PPC) advertising. When they type in a keyword which relates to your products, the search engine will pull out organic search results and place your advertisement on top or on the side of the page.
While, there are a number of ways to help customers find you, you need to put in a little effort to influence their decision to buy from you as well. That effort comes in the form of using chat support software on your website! This web-based tool is integrated on your website within a matter of minutes. Once your webmaster copy/pastes the HTML code, a chat API will immediately appear. You can modify the look of the chat window so that it can appear as part of your website. After making amendments to the brand logo and colors, the online CRM application is ready to be used!
You can place the live support chat software on one or on all pages of the website. Many e-businesses have placed it as a click-to-chat button on their ‘Contact Us’ page and others have made it appear as a tab which appears on every page. You can format its placement in any manner that you like. Once website visitors enter your website, the chat API window will appear on the screen and a greeting message will be sent. The chat window does not show another message until customers are ready to respond the welcome text. Although, chat support software automatically sends the greeting, customer service representatives (CSRs) are authorized to carry out a live chat conversation.How does live support chat software help customers?- The online CRM application uses CSRs to engage and convert website visitors.
- Live chat representatives act as brand ambassadors of your company.
- They inform browsers about your promotional offers and new product offerings.
- They clarify your company policies such as financing options, shipping and handling.
- By answer customer queries, CSRs boost confidence in your company and encourage customers to buy from you.
 No matter, whether you are selling products online, offering services to the customers or just providing information to the end-user regarding any matter but if you want to make money from your online business, you must share a cordial business relationship with your customers. It cannot happen without being interactive with the customers on regular basis, without being able to answer their queries on immediate basis and without providing them the best quality customer care services. Live chat support software is a great tool for all such businesses to enhance the customer care quality, to boost their website conversion rate and eventually to make money.
Chat support software can be easily installed on the website and can be used as a prime source of communication. Let’s demonstrate in the following post how a live chat support application helps to enhance sales volume and to increase revenue in different types of businesses.Applying Live Chat Support Software in a Services Providing CompanyLet’s take example of a real estate agent, who provides his services to clients regarding selling, buying or renting properties, live chat software can help you interacting closely with your customers, understanding his needs and desires regarding property, he is looking for and making appointments in advance. You must open this live chat application to every prospect that comes at your page. Be proactive and let them know that you are there to answer their queries without wasting their time and without calling them at your office again and again for a number of things. An agent can certainly get more number of clients through this mode as compared to any other communication medium.
 Integrating Chat Support Software with a Products Selling Business
Whatsoever kind of products you sell to your customer through your website, be it high-end or inexpensive, you must provide live chat option to your customers. It is essential as sometimes it becomes difficult for customers to pick one product over the other because they might not be sure about certain product features or they might be ambiguous about delivery charges. Live chat option allows your customers to interact with business representatives to get answer of their queries, like they do with store representatives while shopping in a physical store. Let them know you are there round the clock to help them in finding what they want to know about your products prior to purchase.
Using Live Chat Software on Information Providing Websites
Running a website to provide information to the commoners does not mean you are doing it all without considering revenue outcome. Everyone certainly wants to make some money from this business. Right now, you might be thinking that live chat software is of no use for you but you can use this mode to make the most of it. Ask your readers to help you in exploring the niche, in which you are working, ask them what they want to know and what they want to see more at your website. The response will help you creating content categories for future. By remodeling the website according to your customers’ demand, you can bring in more traffic for your website. You must know that high traffic means more money.
After reading out the usage of live chat software in different businesses, you might get to know the worth of this investment. Now you must figure out, if this investment is worth for your business as well or not.
 Quiet an interesting question put up by a colleague of mine, he was interested to know how does live chat software help hotels and resorts. What the link, how can this benefit them in any way?
My answer to his question was simple; it’s effects in every way possible. With the Summer Fest coming up in late June lasting till early July the hotels and resorts will be packed. Bookings done over time and customer service at full boom imagine with all this hustle you have a website and it is being crowded by visitors who are seeking rates and other answers for accommodation.
How do you secure them and how do you help them online? Live chat support software is the answer to this question as a live chat operator will be working round the clock to make sure all visitors go satisfied with answers and even for visitors who seek to book online right there and then it can be done as well.
Summer fest held at 75-acre Henry Maier Festival Park along the lakefront in Milwaukee, Wisconsin, United States has been the tourist location to about 1,000,000 people every year. This 11 day music festival has about 700 bands playing and it is known as the “The World's Largest Music Festival", a title certified by the Guinness World Records since 1999. With those many tourists looking for a place to stay, your live chat support will play an important role.
Tourists always like to book everything beforehand, so naturally they would be visiting your website and looking for information. Your live chat support software will help them see the best deals available at your hotel/resort and help them in booking a place for you straight away without any delays. Live support software has live greeters working at the back end who are familiar with your website quiet well and can search anything the visitor is asking for within in seconds. Hence they can help and provide better online care to you customers and you end up with more sales and better level of customer service.
Hotels/Resorts with live support software integrated on their websites have had an amazingly better response in the span of 6 months. Queries answered straight away, problems resolved straight away have your visitors thinking that this is how good it can get online. Having live chat support will be the best business decision you would have made.
 There are always two sides of a coin. Your e-commerce website isn’t any different. It has a front-end and a back-end. The front-end is what your customers expect to see when they enter your online store. They want to be mesmerized by cool graphics. They also want to learn how your company affects the lives of its consumers. This is the true spirit of content marketing. Big brands such as Red Bull, Coca-Cola, and American Express do not leave content marketing at the hands of an intern. They employ the services of brand journalists who have experience in writing and producing videos, webinars, charts, e-books, and blog posts. The reason why experienced curators do a commendable job is because they put the needs of the audience first.
Brand journalists have a clear understanding of what website visitors want to see, read, and hear. They want browsers to learn how the company affects the lives of its consumers. They do not simply talk about the product(s). They create a bigger story in which the customer is cast as a hero. Effective content-marketing play has the power to get prospective customers involved in the company. This happens when customers want to learn more about your policies and product offerings. Prepare for this moment by live chat support software. It is an online CRM application which is used by e-businesses to connect with customers in a meaningful way.
Live support software is essentially the back-end of your website. Think about it. Would we run a business without an accountant or a human resource manager? Of course not! In the beginning, new start-ups take care of everything. They play every role to help their web business get off the ground. When it comes to grow the business, they discover a dedicated professional is needed to streamline day-to-day operations. Live support software is no different!
When you live chat support software, you leave website visitors in the safe hands of customer service representatives (CSRs). Live chat operators are globally-situated and operate around the clock to help your customers approach the end of the conversion funnel. They are thoroughly trained to resolve the toughest of questions. CSRs welcome guests upon their arrival and actively monitor their behavior. Once data reveals assistance is required, they proactively send a chat invitation to resolves their quandaries in real-time.
 As a medical error attorney, you often come across grieving families. Someone in their immediate family has unexpectedly passed away in the hospital. They are certain the medical staff is responsible for their loss. Without a shred of evidence, they do not know what step to take. They tried complaining to hospital administrators but to no avail! According to information graphic, “Medical Malpractice in USA” 238,337 people died between 2004 and 2006 due to negligence. Yet, only 38,363 families were compensated! How astonishing, isn’t it? This is because they tirelessly pursued professionals from the medical community to admit their fault. They should hire an experienced lawyer to handle their case for them. But how can one be so sure about the lawyer without meeting or talking to them before hiring? One solution could be to go on lawyer’s website and contact with details. That would take a bit long for a lawyer to respond. Ahh!! What could be the instant solution then? How can lawyers, convince a client for his service rendering? Lawyers can now reach out to plaintiffs through live chat support software.
The U.S. Department of Health and Human Services claims 1 in 7 patients in hospitals experienced a significant medical error. These errors can trigger a disabling injury such as a heart attack or stroke. It can also lead to an unexpected death! They estimated 44% of medical malpractice cases were preventable! But by then, it is too late! The consequences of errors can be life-altering. It creates both emotional and financial burdens! If your plaintiff suspects malpractice, they can set a consultation with an experienced attorney through best live chat software. A proven lawyer will hold hospital administrators and staff members responsible for full and fair damages, including funeral costs, medical costs, loss of income and damages for suffering.
Live chat support software is an online CRM application that connects website visitors to customer service representatives (CSRs) in real-time. Through the use of live chat technology, browsers can learn more about the law firm and proficient attorneys. CSRs use live chat support Software to set up a consultation. Many people hesitate to take a hospital or renowned doctor to court because they feel they will lose. CSRs take the time to explain to them it is better to expose carelessness and to receive medical negligence payout. They use live chat to let browsers know it costs them nothing to have their case evaluated.
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